Privacy Policy

Welcome to Reel Escape LLC. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book an escape room experience, sign a digital waiver, or join our marketing list.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our services:

• Contact Information: Full name, email address, phone number, and physical billing address.
• Booking & Check-in Data: Participant names, dates of birth, emergency contact details, and digital signatures.
• Payment Details: Transaction records, billing zip code, and purchase history. All financial transactions are processed securely through Square; Reel Escape LLC does not store full credit card numbers or payment credentials on our servers.

2. How We Collect Data & Third-Party Service Providers

We do not sell your personal information. To deliver our escape room experiences, we share necessary data with trusted third-party software platforms acting as service providers:

• Website Hosting & Infrastructure: Squarespace (hosts our website, forms, and provides standard web traffic analytics).
• Booking Engine & Digital Waivers: Off The Couch (manages online bookings, room scheduling, calendar availability, digital waiver collection, and guest check-in).
• Payment Processing: Square (handles point-of-sale and online payment processing, fraud prevention, and financial authorization).
• Email Marketing & Communications: Email delivery providers (manages automated booking confirmations, game reminders, customer support messages, and opt-in newsletters).

3. How We Use Your Information

We use your data solely for core business operations, including:

• Processing, managing, and confirming your escape room reservations.
• Sending automated booking confirmations, location directions, safety guidelines, and game time reminders.
• Verifying completed digital liability waivers prior to room entry.
• Sending promotional updates, news, and special discounts (only if you opted in to receive marketing communications).

4. Marketing Communications & Unsubscribing

If you subscribe to our email list, you may opt out at any time by clicking the "Unsubscribe" link located at the bottom of any marketing email, or by contacting us directly at escapeteam@reelescape.org.

5. Utah Privacy Compliance Statement

Under the Utah Consumer Privacy Act (UCPA), small businesses below statutory annual revenue thresholds ($25 Million) are exempt from mandatory state processing requirements. However, Reel Escape LLC strictly upholds commercial privacy standards and transparent data practices for all guests.